Refund and cancellation policy
Every certificate is made to order with the name and words you give us. This page sets out when you can cancel, what we do if something goes wrong, and how refunds are paid. It applies to orders placed on this website.
Cancelling an order
- Printed and framed certificates. You can cancel for a full refund within 24 hours of ordering. After 24 hours you can still cancel for a full refund as long as we have not started printing. Once printing has started the order cannot be cancelled, because the certificate cannot be sold to anyone else.
- Digital certificates. You can cancel for a full refund until the certificate has been emailed to you. Once it has been sent it cannot be cancelled.
To cancel, write to us with your registry number (it starts with SMR). We confirm by email.
Corrections
- Spelling and wording corrections are free until printing starts. The star and the registry number stay the same.
- After printing, we correct the digital copy and the registry entry free of charge. A new print is charged, and we tell you the price before making it.
Returns
Because each certificate is personalised, it cannot be returned or refunded once it has been printed, unless it arrives damaged or carries a mistake of ours.
Damaged, wrong or misprinted
If your certificate or frame arrives damaged, or it does not match what you ordered, send us a photo within 7 days of delivery. We send a replacement free of charge. If we cannot replace it, we refund you in full. You do not need to send the damaged one back.
If it does not arrive
Printed and framed certificates are delivered within 1 to 2 weeks. If yours has not arrived 21 days after ordering, tell us and we will either send another free of charge or refund you in full, whichever you prefer.
If we cannot accept an order
We may decline a name or message that is offensive or unlawful. If we do, we refund the order in full.
How refunds are paid
- Refunds go back to the card, UPI account, bank account or wallet you paid with. We do not refund in cash or to a different account.
- We start the refund within 2 working days of agreeing it. Banks usually show it in your account 5 to 7 working days after that.
- A full refund includes gift wrapping and any other extras you paid for.
How to reach us
For anything on this page, email hello@skymarkregistry.in. Please include your registry number.